Shipping policy

Welcome to Madam Matcha. We currently ship within the United Kingdom only using Royal Mail tracked services.

All orders are processed within 1–3 business days (Monday–Friday, excluding UK bank holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

We ship all orders using Royal Mail.

Estimated delivery times after dispatch:

Delivery times are estimates and may vary during busy periods, postal disruptions, or public holidays.

Shipping costs are calculated at checkout based on the selected delivery service and order size.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

At this time, Madam Matcha only ships to addresses within the United Kingdom.

We do not currently offer international shipping.

If your selected shipping service includes tracking, you will receive tracking details via email once your order has been dispatched.

While we aim to ensure all orders arrive on time, delays can occasionally occur with Royal Mail services.

If your parcel has not arrived within:

please contact us and we will help investigate the issue.

Please ensure your shipping address is correct before placing your order.

Madam Matcha is not responsible for delays or losses caused by incorrect or incomplete delivery information provided at checkout.

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage so we can assist you.

For any shipping questions, please contact us through the contact page on our website or by email at your customer support address.

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